Last updated: 24 October 2026
River Stone Villa, Near Alpine Restaurant, Kasol, Sasan, Himachal Pradesh 175105, India (we, us, our) respects your privacy. This policy explains what personal data we collect when you visit riverstonevilla.revcatalyst.in, make a booking or stay with us, how we use it, and the choices you have. We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
Information we collect
- Booking details: your name, email address, phone number, city, state, country, stay dates, number of guests, chosen suite and any special requests.
- Identity documents: a valid government photo ID for adult guests at check-in, as required by law. For foreign nationals this includes passport and visa details for the mandatory Form C registration.
- Payment information: payments are processed by our secure payment partner. We receive confirmation of the payment and amount, but we do not see or store your full card or bank details.
- Communications: messages you send us by phone, email, WhatsApp or Instagram.
- Website data: basic technical information such as your IP address, browser type and pages visited, collected through essential cookies and server logs.
How we use your information
- To confirm, manage and modify your reservation, and to send booking confirmations and updates.
- To process payments, partial payments and refunds.
- To meet legal obligations, including maintaining a guest register, police verification and Form C submissions for foreign nationals.
- To answer your questions and look after you before and during your stay.
- To keep our website secure and working properly.
- To send you offers or news, only if you have agreed to receive them. You can opt out at any time.
Who we share it with
We never sell your personal data. We share it only where needed to provide our services or where the law requires it:
- RevCatalyst, our booking engine provider, which processes your reservation.
- Our payment gateway partner, which processes card, UPI and net banking payments securely.
- Website hosting and IT service providers who help us run this website.
- Government and law enforcement authorities, when required by law, such as guest registration and Form C.
If you book through a third-party travel website, that website’s own privacy policy also applies to the data you give them.
Cookies
We use only essential cookies that keep the website and booking process working, for example to remember your selected suite and dates during checkout. We do not use advertising cookies. If we add analytics or similar tools in future, we will update this policy.
How long we keep it
We keep booking and guest records only for as long as needed to provide your stay and to meet our legal, tax and accounting obligations under Indian law. After that, we securely delete or anonymise them.
How we protect it
Our website uses encrypted (HTTPS) connections, payments are handled by a secure payment partner, and access to guest information is limited to people who need it to look after your stay. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.
Your rights
Under the Digital Personal Data Protection Act, 2023 you can ask us to:
- Tell you what personal data we hold about you and how we use it.
- Correct, complete or update your data.
- Delete your data, where we are not required to keep it by law.
- Withdraw any consent you have given, such as for marketing messages.
- Nominate another person to exercise these rights on your behalf.
To make a request, contact us using the details below. If you are not satisfied with our response, you may approach the Data Protection Board of India.
Children
Bookings must be made by an adult aged 18 or over. We collect information about children only as part of a booking made by their parent or guardian.
Links to other websites
Our website links to services such as Google Maps and Instagram. Their own privacy policies apply when you use them.
Contact and grievances
For any privacy question, request or complaint, contact our Grievance Officer:
River Stone Villa, Near Alpine Restaurant, Kasol, Sasan, Himachal Pradesh 175105, India
Email: riverstonevillabookings@gmail.com
Phone: +91 98056 99220
We will respond as soon as possible and within the time required by law.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. See also our Reservation Policy.